Booking Questions

You can book a transfer online or you can contact one of our operators, who will assist you with the booking.
Yes, you can. You can call our office Mo-Fr from 9:00 till 17:00 (CET).
Please contact us via email or by phone and we will provide you with the required rates.
The booking should be made no later than 24 hours before the required transfer.
You should submit your credit card details ONLY to confirm your booking request. No payment will be taken from your credit card, unless you request to pay in advance.
All your booking requests will be saved in your personal account on our website. You can finalize the booking at any time, but no later than 24 hours before the transfer.
Yes. All infants (0-2yrs) and children (3-11yrs) must be included in the booking form to guarantee the appropriate type of vehicle will be provided.
You can indicate your special requests, comments and instructions in the field "Special requests".
You will receive the booking confirmation as soon as the local provider accepts your booking request.
If you need to update your booking form, please contact one of our operators via email or by phone. The booking will be updated immediately upon your request and the related message will be sent.

On Arrival

In the Airport: Our driver will wait for you in the airport arrivals area.

In the Cruise Terminal: Our driver will wait for you in the cruise arrival lounge.

On the Train Station: Our driver will wait for you at the train arrival platform.

At a Private Address: Our driver will wait for you at the agreed address.

As soon as the booking process is finalized, the meeting spot details and the emergency phone number will be sent together with the booking confirmation.

The driver will wait for you up to an hour before the agreed pick up time.
The driver will hold a sign with the name stated in the booking form.
In case of any delay or flight cancelation, please call the emergency phone number provided in the booking confirmation email.
The driver will drop you off at the address indicated as the destination in the booking form.

Prices and Payment Questions

Our rates are based exclusively on a per-vehicle basis.
The price does not include gratuities, which are at the clients's discretion.

Generally you can choose between paying:

  • in cash to the driver upon arrival
  • by credit card in advance
  • by credit card in the car

You can select the payment method while confirming the booking request by credit card.

Please note: We can't guarantee that the payment by credit card in advance or in the car will be possible on all destinations.

We accept Visa, MasterCard and American Express credit cards.
You should pay the total sum upon arrival. Exceptions to this rule need to be discussed with customer service.

Service Questions

Yes, but please mention your conditions in the field "Special requests" to ensure the appropriate vehicle will be provided.
Yes. We offer private transfers for groups of any size.
Yes, we do. Our driver will wait for you holding a board with your name.
We offer exclusively private transfers.
Yes, we offer infant and child safety seats free of charge. Please indicate the age of each infant (child), who will be traveling, and we will select the appropriate infant (child) safety seat.
The flight tracking service can be provided upon request. Most of our local partners also offer flight monitoring.

Luggage Questions

You should indicate the exact amount of luggage, which you have during the trip, to ensure the appropriate vehicle will be provided.

Small bag

Weight: up to 11 kg
Maximum Dimensions (L+W+H): 114 cm

Medium bag

Weight: 12- 22 kg
Maximum Dimensions (L+W+H): 157 cm

Large bag

Weight: 23 - 34 kg
Maximum Dimensions (L+W+H): 187 cm

Yes, if you travel with such excess luggage as golf clubs, ski equipment, pushchairs, animal cages, you should indicate this in the field "Special requests" to ensure the appropriate vehicle will be provided.
No, you can't travel with your pet.

Cancelation and Complaint Policy Questions

You can cancel your booking in your personal account on our website or contact one of the operators and ask for cancelation of the booking.
You can cancel your booking at any time but no later than 24 hours before the transfer and no cancelation charges will be applied.
If you cancel your booking later than the permissible cancellation period ends, a related cancelation fee will be applied. Our cancelation policy can be found in the "Terms and Conditions" Section of the website.
You can submit your complaint within 15 days. Complaints registered after this time period won't be accepted.